Refund Policy

Refund Policy

Effective Date: April 1, 2026
Last Updated: April 12, 2026

TrustedWeb offers digital subscription services for website security scanning, SEO analysis, uptime monitoring and AI-powered fixes. This refund policy applies to all purchases made through trustedweb.site.

1. 14-Day Money-Back Guarantee

All new paid subscriptions come with a 14-day money-back guarantee. If you are not satisfied with our service for any reason, you can request a full refund within 14 days of your initial purchase.

• The guarantee applies to your first payment only (first month or first year).
• Renewal payments are not eligible for the 14-day guarantee.
• To request a refund, email [email protected] with your account email and reason for the refund.

2. Monthly Subscriptions

• Monthly plans can be cancelled at any time from your dashboard or by emailing support.
• Cancellation takes effect at the end of the current billing period — you retain access until then.
• No refund is issued for the remaining days of the current billing month after the 14-day guarantee period.
• There are no cancellation fees.

3. Annual Subscriptions

• Annual plans receive a discount compared to monthly billing.
• You may cancel and request a prorated refund within the first 30 days of an annual subscription.
• After 30 days, annual subscriptions can be cancelled but are not refunded. You retain access until the end of the annual period.

4. Plan Upgrades & Downgrades

• Upgrades: You are charged the prorated difference for the remainder of your billing period. If you are unsatisfied after upgrading, you may downgrade and receive a credit for unused time on the higher plan.
• Downgrades: Take effect at the next billing cycle. No refund for the current period.

5. AI Actions & Usage

• AI actions (AI Fix, AI Chatbot) consumed during the billing period are non-refundable individually.
• Unused AI actions do not carry over to the next month.
• If you received a refund for your subscription, any AI-generated content (meta tags, policies, FAQ) remains yours to use.

6. Add-Ons

• One-time services (e.g., Malware Cleanup) are non-refundable once the service has been performed.
• Recurring add-ons (e.g., Extra Domains) follow the same cancellation policy as monthly subscriptions.

7. Free Plan

The free plan has no cost and therefore no refund applies. You can upgrade to a paid plan or delete your account at any time.

8. Account Deletion

If you request account deletion, all your data (scan results, reports, chatbots, badges) will be permanently removed within 30 days. Account deletion does not automatically trigger a refund — please request a refund separately if eligible.

9. Chargebacks

If a chargeback or PayPal dispute is filed, we may temporarily suspend access to your account while we investigate and attempt to resolve the issue. We strongly encourage you to contact us at [email protected] before filing a dispute — most issues can be resolved within 24 hours, and we are committed to finding a fair solution.

9A. Lifetime Deal Refunds

• Lifetime deal purchases include a 60-day money-back guarantee. If you are not satisfied within 60 days of purchase, contact us for a full refund — no questions asked.
• After 60 days, lifetime deal refunds are handled on a case-by-case basis. Partial refunds may be offered based on usage and time elapsed.
• Lifetime deal add-on purchases (extra website slots, AI actions, chatbots) follow the same 60-day guarantee.
• If you purchased through a marketplace (Dealify, AppSumo), their refund policy applies instead.

10. How to Request a Refund

Email [email protected] with:

• Your account email address
• The plan you purchased
• Reason for the refund request

We aim to process all refund requests within 3 business days. Refunds are issued to your original payment method (PayPal).

11. Contact

Email: [email protected]
Website: https://trustedweb.site